FAQs - Workshops

I don’t have the minimum required guests for a Private Workshop. Can I still book?

  • Please reach out to us! We endeavour to make every event a brilliant, memorable experience for everyone and will do our best to make an event work for you!

Do you run Public Classes?

  • Not at this time, as we don’t yet have a studio! However, we are excited to collaborate with businesses, schools, community groups, or anyone with a suitable space to host public classes. If you’re interested in providing us a a venue for public workshops, please reach out!

Can I bring my own materials?

  • We provide all necessary materials to complete each workshop, but if you have a special tool or material you'd like to use, feel free to bring it along! Let us know in advance so we can confirm if it's suitable.

Do I need any prior experience to attend a workshop?

  • Not at all! Our workshops are designed for all skill levels, from complete beginners to seasoned artists. Our instructors will guide you through the process step by step.

What is included in the workshop?

  • Each workshop includes all materials, tools, supplies needed to complete the workshop. Our friendly staff will guide you through the process.

How do I book a workshop?

  • You can book a workshop through our website by going to the Workshops page, contacting us directly via email or by submitting an enquiry via the Contact Us form.

What should I wear to a workshop?

  • We recommend wearing comfortable clothing that you don’t mind getting a little messy or dirty. Aprons are provided for most workshops.

Do I take my artwork home after the workshop?

  • Yes! For all our workshops, you will take your completed piece home the same day.

What happens if I need to cancel or reschedule?

  • We understand that plans can change! You can cancel or reschedule your booking up to 7 days prior to your workshop. Cancellations made before this timeframe are eligible for a refund or credit.

  • Unfortunately, we are unable to offer refunds or reschedules for cancellations or changes made less than 7 days before the session. If you need to make any changes to your booking, please contact us as soon as possible.

Do you offer gift vouchers for workshops?

  • Yes! Gift vouchers are available and make a perfect present for creative friends and family. Contact us or visit our website to purchase.

Can children attend workshops?

  • Children aged 10 or older can attend our workshops, but they must be accompanied by a paying adult. Each child must have a dedicated guardian. It is the responsibility of the attending adult to supervise the child throughout the session it is not the facilitator’s responsibility to supervise them during the workshop.

Do you offer workshops for corporate events?

  • Yes. We provide tailored workshops for corporate team-building sessions, workplace wellness programs, and staff events. Contact us to discuss your needs.

Do you provide refreshments. food or drinks?

  • No. Refreshments, food or drinks are not provided by us and are the responsibility of the individual booking or guests. However, you are welcome to bring your own food and drinks to enjoy during the workshop. Keeping in mind some workshops work with soil and live plants so keeping food & drink on a separate table is ideal.

FAQs - Shop

Do you ship Australia wide?

  • Unfortunately, we cannot ship plants or flowers to certain states within Australia. Due to this restriction, we only ship our DIY Kits within VIC, Australia. Shipping costs are calculated at checkout based on your location and order size.

Do you offer international shipping?

  • At this stage, we primarily ship within Australia but if you’re interested in international shipping, please contact us, and we’ll see what we can do!

How long will my order take to arrive?

  • All orders are shipped from Melbourne, Australia. Orders are typically dispatched within 5-7 business days. Standard shipping times vary depending on your location:

  • VIC: 2–4 business days

  • Interstate: 3–6 business days

You’ll receive a tracking number once your order has been shipped.

What postage service do you use?

  • We use Australia Post for all deliveries. Express shipping options are available at checkout for an additional fee.

How will my order be packaged?

  • Small orders (e.g. earrings) are packed in satchels.

  • Large orders (e.g. DIY Kits) may be packaged in satchels or boxes, depending on the size and fragility of the items.

What are DIY Kits?

  • DIY Kits are craft kits designed for one person to create an item at home, without the guidance of an instructor or participation in a group class. Each kit includes all the necessary supplies and tools, along with step-by-step instructions and sample pictures to guide you through the process.

Can I pick up my order instead of having it shipped?

  • No, local pickup is not available at this time.

My order hasn't arrived. What should I do?

  • If your order is taking longer than expected, please check your tracking number first. If you need further assistance please contact us via email.

What happens if my order arrives damaged?

  • We take great care in packaging, but if your order arrives damaged, please take photos of the item and packaging and contact us within 5 days of receiving your order. We’ll work with you to resolve the issue.

What if I changed my mind?

  • As all our pieces are handmade, we do not accept returns or exchanges for change of mind.

Are custom orders available?

  • Yes! Depending on what you are looking for! Please submit an enquiry, and we can work with you to bring your idea to life.